Privacy Policy

Effective Date: 10/1/2025

MyRequest.Live ("we", "our", or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how you can control your data. This policy applies to artists and account holders using our platform.

1. Information We Collect

  • Email Address — Used for account access, service notifications, and security alerts.
  • Phone Number — Used for optional text-message capabilities and account verification.
  • GroupMe API Access Token — Enables automated messaging through your GroupMe bot account.
  • Square API Access Token — Used to securely process payments and payouts.
  • Usage Data — Includes logs, timestamps, and basic device info for analytics and fraud prevention.

We do not store credit card numbers. All payment processing is handled securely through Square.

2. How We Use Your Data

We use your data solely to provide and improve the platform:

  • Authenticate your account
  • Process payments and payouts
  • Send messages or notifications through SMS or GroupMe (if enabled)
  • Provide customer support
  • Prevent fraud or abuse

We do not sell or rent your data to third parties.

3. Data Sharing

We only share data with third-party services you have explicitly connected, such as:

  • GroupMe — for automated messaging
  • Square — for secure payment processing

4. Data Retention

We retain your data only as long as your account is still live, if you delete your account, we delete your data, we are not a data company. Logs and aggregate analytics may be retained in anonymized form.

5. Account Deletion & Data Removal

You may delete your account at any time.

When you request deletion:

  • Your email, phone, and authentication tokens are permanently removed.
  • Your GroupMe and Square connections are revoked.
  • Any transaction records legally required may be retained but disassociated from your identity.

To delete your account, use the "Delete Account" option in your settings or email support@myrequest.live.

6. Security

We use encryption, tokenized authentication, and industry-standard best practices to protect your information. If unauthorized access is detected, you will be notified.

7. Changes to This Policy

We may update this policy from time to time. Major updates will be communicated via email or in-app message.

8. Contact Us

For any questions:

Email: support@myrequest.live
Website: https://myrequest.live

Terms of Service

Effective Date: 10/1/2025

By accessing or using MyRequest.Live ("we", "our", or "us"), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use the service.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use this service.

2. User Accounts

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activity that occurs under your account.

3. Acceptable Use

You agree not to use the service to:

  • Violate any applicable law or regulation;
  • Engage in harassment, abuse, or other harmful behavior;
  • Attempt to compromise the security or integrity of the service.

4. Right to Refuse Service

We reserve the right, in our sole discretion, to:

  • Refuse access to the service;
  • Suspend or terminate accounts;
  • Remove any content or activity that we believe violates these Terms or is harmful, abusive, or otherwise inappropriate.

This may be done with or without prior notice, and for any reason that we determine in good faith, including but not limited to abuse, fraud, spamming, or violation of these Terms. This does not permit discrimination on the basis of legally protected characteristics such as race, religion, gender, or other protected categories.

5. Termination

Termination of your account will result in the loss of access to your account and related data. We are not responsible for any consequences of such termination.

6. Changes to Terms

We may update these Terms at any time. Continued use of the service constitutes acceptance of the updated Terms.

7. Governing Law

These Terms are governed by the laws of the jurisdiction in which the service operates.